JOB APPLICATION

Responsibilities

• Manage daily workshop operations and service centre activities to ensure efficient workflow
• Ensure the service department meets all customer satisfaction and profitability targets
• Handle customer complaints immediately and according to the company’s processes
• Ensure operational workflow meets required manufacturer warranty and work procedures
• Manage and review the work performance of workshop and service staff
• Any other tasks assigned by your superior

Requirements

• Minimum Degree qualifications with at least 4 years of experience in a managerial capacity
• Proven track record in delivery of excellent customer service experience
• Possess leadership and management skills that drives high performance team
• Effective interpersonal and communications skills
• Possess a valid Class 3 driver’s licence