CAREERS

Responsibilities

• Responsible for overall brand business performance
• Set and develop goals, objectives, strategic plans to achieve business target
• Establish operating procedures; review and assess operational effectiveness and implement changes to drive business performance
• Lead the team to drive sales, deliver high customer satisfaction and brand profitability
• Identify ways for business enhancements and other sources of revenue generation
• Maintain strong collaborative relationships with manufacturers

Requirements

• Minimum Degree qualifications with at least 5 years of automotive experience in a brand leadership capacity, preferably in a premium automotive brand
• Highly driven, result-oriented and thrives in fast-paced dynamic environment
• Strong business acumen with customer-centric focus
• Aptitude for details coupled with the ability to review financial numbers
• Dynamic and proactive
• Excellent leadership and people management skills

Responsibilities

• Develop sales strategies to meet sales targets
• Meet customer satisfaction targets
• Oversee all aspects of new car sales, administration and logistics
• Manage and coach a team of Sales Consultants
• Adhere to manufacturer's standards and processes
• Any other tasks assigned by your superior

Requirements

• Minimum Degree with at least 3 years of managerial and Sales experience within the automotive industry
• Strong business acumen with a customer-centric personality
• Self-driven, highly motivated and results-oriented
• Excellent people management and interpersonal skills
• Ability to multi-task and work under tight timeline
• Possess a valid Class 3 driving licence

Responsibilities

• Achieve individual sales target
• Source for external prospects
• Maintain strong client relationships
• Perform other tasks as and when assigned by your supervisor

Requirements

• Proven sales track record
• Highly self-motivated with strong drive to excel
• Possess a valid Class 3 driving licence

Responsibilities

• Achieve individual and team sales target
• Source for external prospects using own network and initiative
• Demonstrate a high level of understanding for Polestar products and services. Excite, engage and educate prospects with the help of technology
• Be the relationship manager for all customer interactions throughout their purchase and ownership experience
• Manage the Polestar Space – shifting and charging of cars, maintenance of display and fittings

Requirements

• Creative and techy with a strong interest in keeping up-to-date with the latest tech and gadgets
• Enthusiastic and passionate about electric vehicles and able to understand & explain technical concepts
• Ground-breakers and culture-changers – people who want to make a difference in society
• Strong sense of team mentality, responsible and not afraid to get your hands dirty
• Proven sales track record
• Highly self-motivated with strong drive to excel
• Possess a valid Class 3 driving licence

Responsibilities

• Oversee overall marketing strategies, product launches and budget management
• Develop and implement integrated marketing campaigns in collaboration with different stakeholders to meet business objectives
• Monitor weekly leads generation and drive showroom traffic and test rides
• Develop creative digital campaigns to reach out to prospective buyers
• Drive CRM strategies to develop Ducati community and increase customer retention
• Manage Aftersales marketing to improve service retention
• Handle sales and retail management of Ducati apparels
• PR and press relations management
• Maintain the retail environment according to the manufacturer’s CI and guidelines
• Any other tasks assigned by your superior

Requirements

• Minimum Degree qualifications with 4-5 years of marketing experience in a fast-paced retail environment
• Proven track record of B2C marketing with successful development and execution of marketing campaigns
• Self-driven, highly motivated and results-oriented
• Excellent interpersonal and communication skills
• Knowledge of digital marketing with a passion for emerging technologies
• Possess a Class 2A/2B/2 riding license would be advantageous

Responsibilities

• Attend to corporate guests, showroom and aftersales customers
• Generate reports and maintain prospect database
• Advise customers on the mobility options and assist with follow-up arrangement
• Attend to enquiries and provide assistance to customers
• Perform invoicing, payment collection and settlements
• Ensure service reminders are sent out to customers
• Assist with customer contacting for service actions, no-shows and other customer retention matters
• Ensure reception area is in presentable and hospitable condition
• Provide support to aftersales activities and events
• Any other tasks assigned by your superior

Requirements

• Minimum GCE ‘O’ Level with 2 years of relevant experience
• Exemplary customer service with a high degree of initiative
• Able to work alternate Saturdays

Responsibilities

• Manage the entire aftersales operations to achieve profitability and meet customer satisfaction targets
• Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency
• Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements
• Maintain strong collaborative relationship with manufacturer
• Maintain strong rapport with customers
• Any other tasks assigned by your superior

Requirements

• Minimum 5 years of managerial experience within the motorbike industry
• Passion for customer service and experience in a service-oriented environment
• Strong communicator with a customer-centric personality
• Excellent people management and interpersonal skills
• Process-driven, highly motivated and results-oriented 
• Possess a valid Class 2A/2B/2 riding licence would be advantageous

Responsibilities

• Manage daily workshop operations and service centre activities to ensure efficient workflow
• Ensure the service department meets all customer satisfaction and profitability targets
• Handle customer complaints immediately and according to the company’s processes
• Ensure operational workflow meets required manufacturer warranty and work procedures
• Manage and review the work performance of workshop and service staff
• Any other tasks assigned by your superior

Requirements

• Minimum Degree qualifications with at least 4 years of experience in a managerial capacity
• Proven track record in delivery of excellent customer service experience
• Possess leadership and management skills that drives high performance team
• Effective interpersonal and communications skills
• Possess a valid Class 3 driver’s licence

Responsibilities

• Plan, supervise and manage daily workshop operations to ensure efficiency, adherence to schedules, and maximum productivity.
• Monitor job progress, and coordinate with diagnosis technicians, technicians, and team leaders, to address delays to meet deadlines. 
• Optimize manpower allocation and scheduling for effective task
• completion, Lead, train, and support technicians to maintain high performance and service quality. 
• Oversee maintenance and servicing of machinery, equipment, and tools to ensure optimal condition and proper usage, including coordinating with related departments to ensure the availability of necessary parts and tools. 
• Maintain accurate records of workshop activities, including job sheets, inventories, and work orders. 
• Ensure compliance with health and safety regulations through regular inspections and workplace organization. 
• Conduct audits to assess performance, identify improvements, and enhance workflow using management software and technology, including troubleshooting and resolving issues independently and collaboratively.
• Maintain high customer satisfaction by delivering quality service, managing expectations, and resolving complaints including reporting of workshop performance metrics, such as job completion rates and productivity to management. 
• Handle any additional tasks as assigned to support operations.

Requirements

• Minimum Diploma with 3 years of relevant experience in managing workshop operations
• Good planning and organisation skills
• Process-driven, highly motivated and results-oriented
• Possess a valid Class 3 driver’s licence

Responsibilities

• Advise appropriate service/repair requirements to meet customer needs
• Act as a key communication link between customers and workshop to assure responsiveness
• Monitor job progress and update customers on repair status
• Achieve sales and upselling targets
• Provide high standard of service and achieve NPS target
• Any other tasks assigned by your superior

Requirements

• Minimum NITEC in automotive technology
• Good knowledge of car components
• Good interpersonal skills and ability to build strong client relationships

Responsibilities

• Assist customer to file accident report & advise on appropriate claim option available eg: TP or OD.
• Provide clear estimation for insurance claims.
• Follow up on claim authorisation standard.
• Liaise with insurance company for motor claims.
• Monitor job progress and update customers on repair status.
• Follow up with part executive on parts availability.
• Close and invoice job once repair is done.

Requirements

• Minimum NTC2 in MVM/Automotive Technology
• Good knowledge of car components, estimation system, Autoline.
• Knowledge in Motor Claim Framework.

Responsibilities

• Carry out fault diagnosis, servicing and repair work to all types of motorcycles to ensure all serviced bikes are roadworthy according to manufacturer specifications
• Ensure all service jobs are performed to customer requirements and manufacturer’s standards
• Return warranty parts to the parts department ensuring that each returned part is referenced to the appropriate job card number
• Identify additional service work required and report to the service consultant
• Any other tasks assigned by your superior

Requirements

• Minimum NITEC in Automotive or equivalent with 2 years of relevant experience in motorcycle servicing
• Team player with high level of initiative and drive
• Possess a valid Class 2A/2B/2 riding licence

Responsibilities

• Ensure all service jobs are performed to customer requirements
• Conduct a variety of standard tests and analytical procedures assigned to ensure all serviced vehicles are roadworthy according to manufacturer specifications
• Any other tasks assigned by your superior

Requirements

• Minimum NITEC in Automotive Technology or equivalent with 2 years of relevant experience in car servicing
• Team player with high level of initiative and drive
• Possess a valid Class 3 driving licence

Responsibilities:

• Ensure all service jobs are performed to customer requirements
• Conduct a variety of standard tests and analytical procedures assigned to ensure all serviced vehicles are roadworthy according to manufacturer specifications
• Any other tasks assigned by your superior

Requirements:

• Minimum NTC 2/NITEC in Automotive Technology or equivalent with minimum 2 years of relevant experience in car servicing
• Team player with high level of initiative and drive
• Possess a valid Class 3 driving licence

Responsibilities

• Provide collection and delivery services for Prestige customers.
• Shifting of cars from reception to workshop
• Run errands to bank, government agencies, etc
• Filing of repairs orders in during non-peak period
• Any other tasks assigned by your superior

Requirements

• Valid class 3 driving license without disqualification record
• Good customer service orientation and well groom
• Able to speak both English and Mandarin is preferred

Responsibilities

• Ensure timely and accurate recording of suppliers’ invoices and employees’ claims into ERP system
• Check the invoices in the Procurement-to-Pay System, Coupa, and ensure all invoices are taken into ERP system
• Liaise with suppliers and business divisions on any discrepancies in invoices and other supporting documents
• Follow up with accrual of expenses incurred by the company where invoices have not been received
• Assist in supplier reconciliation
• Assist in preparation of AP schedules
• Participate in the month-end / year-end closing process and ensure timely completion of the closing process
• Any other tasks assigned by Team Lead / Finance Manager

Requirements

• Diploma in Accountancy, or 5 years of relevant experience
• Meticulous, organized and a good team player
• Able to handle high volume of work in a fast-paced environment
• Ability to identify areas for improvement on existing processes
• Proficient in MS Office applications, especially Excel and Word
• Experience in procure to pay system (Coupa) is preferred