CAREERS

Responsibilities

• Perform showroom duties and test drives
• Achieve individual sales target
• Source for external prospects
• Maintain strong client relationships
• Any other tasks assigned by your superior

Requirements

• Minimum GCE ‘O’ Level with proven sales track record
• Self-driven, highly motivated and result-oriented
• Possess a valid Class 3 driving licence

Responsibilities

• Achieve individual sales target
• Source for external prospects
• Maintain strong client relationships
• Perform other tasks as and when assigned by your supervisor

Requirements

• Proven sales track record
• Highly self-motivated with strong drive to excel
• Possess a valid Class 3 driving licence

Responsibilities

• Achieve individual and team sales target
• Source for external prospects using own network and initiative
• Demonstrate a high level of understanding for Polestar products and services. Excite, engage and educate prospects with the help of technology
• Be the relationship manager for all customer interactions throughout their purchase and ownership experience
• Manage the Polestar Space – shifting and charging of cars, maintenance of display and fittings

Requirements

• Creative and techy with a strong interest in keeping up-to-date with the latest tech and gadgets
• Enthusiastic and passionate about electric vehicles and able to understand & explain technical concepts
• Ground-breakers and culture-changers – people who want to make a difference in society
• Strong sense of team mentality, responsible and not afraid to get your hands dirty
• Proven sales track record
• Highly self-motivated with strong drive to excel
• Possess a valid Class 3 driving licence

Responsibilities

• Oversee overall marketing strategies, product launches and budget management
• Develop and implement integrated marketing campaigns in collaboration with different stakeholders to meet business objectives
• Monitor weekly leads generation and drive showroom traffic and test rides
• Develop creative digital campaigns to reach out to prospective buyers
• Drive CRM strategies to develop Ducati community and increase customer retention
• Manage Aftersales marketing to improve service retention
• Handle sales and retail management of Ducati apparels
• PR and press relations management
• Maintain the retail environment according to the manufacturer’s CI and guidelines
• Any other tasks assigned by your superior

Requirements

• Minimum Degree qualifications with 4-5 years of marketing experience in a fast-paced retail environment
• Proven track record of B2C marketing with successful development and execution of marketing campaigns
• Self-driven, highly motivated and results-oriented
• Excellent interpersonal and communication skills
• Knowledge of digital marketing with a passion for emerging technologies
• Possess a Class 2A/2B/2 riding license would be advantageous

Responsibilities

• Develop and execute marketing plans, including but not limited to product launches, campaigns, promotions, branding activities, etc.
• Manage and execute the expansion of a structured and effective CRM programme
• Manage CRM systems (such as Salesforce), to enable optimal planning and execution of CRM programmes and events
• Use of data analytics across all platforms and activation performance to enhance future marketing plans and direction
• Conceptualise, plan and execute events and customer engagement activities, including but not limited to roadshows, test drive events, partnerships, sales events, showroom events, etc. to meet business goals while managing budget and expenses
• Source and plan partnerships for branding and leads generation initiatives
• Design and produce collaterals for branding and tactical initiatives
• Oversee all areas of showroom and service centre to ensure maintenance and alignment with brand guidelines and enhanced customer experience
• Provide marketing support to achieve aftersales business objectives
• Ensure accurate budget and expenses reporting
• Any other tasks assigned by your superior

Requirements

• Minimum Degree in Business/Marketing or relevant field of study with 3 years of marketing experience.
• Strong written and verbal communication
• Highly organised and analytical
• Meticulous with strong attention to details
• Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines
• Excellent teamwork skills
• Willingness to learn and excel
• Proficient in MS Office applications and Adobe Photoshop
• Possess a valid Class 3/3a driving license

Responsibilities

• Attend to corporate guests, showroom and aftersales customers
• Generate reports and maintain prospect database
• Advise customers on the mobility options and assist with follow-up arrangement
• Attend to enquiries and provide assistance to customers
• Perform invoicing, payment collection and settlements
• Ensure service reminders are sent out to customers
• Assist with customer contacting for service actions, no-shows and other customer retention matters
• Ensure reception area is in presentable and hospitable condition
• Provide support to aftersales activities and events
• Any other tasks assigned by your superior

Requirements

• Minimum GCE ‘O’ Level with 2 years of relevant experience
• Exemplary customer service with a high degree of initiative
• Able to work alternate Saturdays

Responsibilities

• Manage the entire aftersales operations to achieve profitability and meet customer satisfaction targets
• Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency
• Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements
• Maintain strong collaborative relationship with manufacturer
• Maintain strong rapport with customers
• Any other tasks assigned by your superior

Requirements

• Minimum 5 years of managerial experience within the motorbike industry
• Passion for customer service and experience in a service-oriented environment
• Strong communicator with a customer-centric personality
• Excellent people management and interpersonal skills
• Process-driven, highly motivated and results-oriented 
• Possess a valid Class 2A/2B/2 riding licence would be advantageous

Responsibilities

• Manage daily workshop operations and service centre activities to ensure efficient workflow
• Ensure the service department meets all customer satisfaction and profitability targets
• Handle customer complaints immediately and according to the company’s processes
• Ensure operational workflow meets required manufacturer warranty and work procedures
• Manage and review the work performance of workshop and service staff
• Any other tasks assigned by your superior

Requirements

• Minimum Degree qualifications with at least 4 years of experience in a managerial capacity
• Proven track record in delivery of excellent customer service experience
• Possess leadership and management skills that drives high performance team
• Effective interpersonal and communications skills
• Possess a valid Class 3 driver’s licence

Responsibilities

• Plan, supervise and manage daily workshop operations to ensure efficiency, adherence to schedules, and maximum productivity.
• Monitor job progress, and coordinate with diagnosis technicians, technicians, and team leaders, to address delays to meet deadlines. 
• Optimize manpower allocation and scheduling for effective task
• completion, Lead, train, and support technicians to maintain high performance and service quality. 
• Oversee maintenance and servicing of machinery, equipment, and tools to ensure optimal condition and proper usage, including coordinating with related departments to ensure the availability of necessary parts and tools. 
• Maintain accurate records of workshop activities, including job sheets, inventories, and work orders. 
• Ensure compliance with health and safety regulations through regular inspections and workplace organization. 
• Conduct audits to assess performance, identify improvements, and enhance workflow using management software and technology, including troubleshooting and resolving issues independently and collaboratively.
• Maintain high customer satisfaction by delivering quality service, managing expectations, and resolving complaints including reporting of workshop performance metrics, such as job completion rates and productivity to management. 
• Handle any additional tasks as assigned to support operations.

Requirements

• Minimum Diploma with 3 years of relevant experience in managing workshop operations
• Good planning and organisation skills
• Process-driven, highly motivated and results-oriented
• Possess a valid Class 3 driver’s licence

Responsibilities

• Advise appropriate service/repair requirements to meet customer needs
• Act as a key communication link between customers and workshop to assure responsiveness
• Monitor job progress and update customers on repair status
• Achieve sales and upselling targets
• Provide high standard of service and achieve NPS target
• Comply with Jaguar and Land Rover processes and procedures
• Any other tasks assigned by your superior

Requirements

• Minimum NITEC in automotive technology
• Good knowledge of car components
• Good interpersonal skills and ability to build strong client relationships

Responsibilities

• Assist customer to file accident report & advise on appropriate claim option available eg: TP or OD.
• Provide clear estimation for insurance claims.
• Follow up on claim authorisation standard.
• Liaise with insurance company for motor claims.
• Monitor job progress and update customers on repair status.
• Follow up with part executive on parts availability.
• Close and invoice job once repair is done.

Requirements

• Minimum NTC2 in MVM/Automotive Technology
• Good knowledge of car components, estimation system, Autoline.
• Knowledge in Motor Claim Framework.

Responsibilities

• Carry out fault diagnosis, servicing and repair work to all types of motorcycles to ensure all serviced bikes are roadworthy according to manufacturer specifications
• Ensure all service jobs are performed to customer requirements and manufacturer’s standards
• Return warranty parts to the parts department ensuring that each returned part is referenced to the appropriate job card number
• Identify additional service work required and report to the service consultant
• Any other tasks assigned by your superior

Requirements

• Minimum NITEC in Automotive or equivalent with 2 years of relevant experience in motorcycle servicing
• Team player with high level of initiative and drive
• Possess a valid Class 2A/2B/2 riding licence

Responsibilities

• Ensure all service jobs are performed to customer requirements
• Conduct a variety of standard tests and analytical procedures assigned to ensure all serviced vehicles are roadworthy according to manufacturer specifications
• Any other tasks assigned by your superior

Requirements

• Minimum NITEC in Automotive Technology or equivalent with 2 years of relevant experience in car servicing
• Team player with high level of initiative and drive
• Possess a valid Class 3 driving licence

Responsibilities

• Provide collection and delivery services for Prestige customers.
• Shifting of cars from reception to workshop
• Run errands to bank, government agencies, etc
• Filing of repairs orders in during non-peak period
• Any other tasks assigned by your superior

Requirements

• Valid class 3 driving license without disqualification record
• Good customer service orientation and well groom
• Able to speak both English and Mandarin is preferred